![]() Hold down the * button on the remote control. The asterisk button will open up the options menu.Access your channels on the home screen.You can move or delete just about anything from your home screen. Android TV devices favor Google Play, while Amazon Fire TV boxes put Amazon Video front and center. Most streaming players lay out apps by whatever’s most convenient for the developers. From here you’ll get a clean setup and hopefully find your problem is gone. You hold down the button until you see it is actively resetting and the Roku logo has appeared on screen. The location will vary depending on the model. A hard Roku reset requires you to locate the reset button on your device. If your Roku is completely locked up, you might want to try hard resetting the Roku. What if you can’t get your Roku to respond at all? From here just follow the prompts onscreen. This will require you to put all your information back in to access your Roku channels, but sometimes it’s the only option left. This will return everything to its default out-of-box state. Basically you go to Settings > Advanced System Settings > Factory Reset. This method works only if you can still navigate the menus in your Roku. In these cases the best way to fix your Roku problems is to try and reset your Roku. While the problems above apply to very specific issues, sometimes your Roku just isn’t performing right. ![]() If you are connecting to the Roku player through an AVR, the AVR must also be compatible. If you have a 4K TV, and your AVR does not support HDCP 2.2, you can still get both 4K video and use your AVR by connecting the Roku player directly to the HDCP 2.2 input on your TV, and using either ARC (Audio Return Channel) or S/PDIF to route the audio from the TV back to the AVR. For example, while your TV supports 4K content, not every HDMI port is HDCP 2.2 compliant, so you will have to check the owner’s manual to confirm which port is the one that will work. Something to keep in mind here is that every device in the chain between the Roku player and the TV has to be HDCP 2.2 compliant. Many users have come across the above error message when trying to enable 4K for the first time. The Roku Premiere, Premiere+, and Ultra are capable of streaming 4K content, assuming that you have the compatible equipment. This HDMI input does not support HDCP 2.2 error message when enabling 4K To avoid this situation, make sure that the Roku Express isn’t placed on top of a set top box, routers, or AVR receivers, and avoid placing the player inside a cabinet or other enclosed spaces. Power off the device, and let it cool down for a while before rebooting it. In case the LED light is solid, that means that the device is overheating. Of course, make sure that you are using only the power cord and adapter that were provided with the device. If it does, you will need to replace the power strip with a new one. If the device is plugged into a surge protector or power strip, try plugging it directly into a wall outlet to see if that works. The flashing red light means that the device is not receiving enough power. If you see the red LED flashing or solid on the Roku Express or Express+, this is what it means, and what you can do. If you are connected via HDMI to the TV and optical to AVR, change the audio mode to Dolby Digital/DD+ If you are using a S/PDIF (optical) cable for audio output to a receiver, try setting the audio mode to Dolby Digital. The audio settings can be found by going to Settings – Audio. The issue generally seems to be caused by the wrong setting being enabled by default. Some Roku Ultra owners have reported that there is no sound to be heard when streaming content.
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